POS Payment Terminal Error Trouble Shooting

Owned by Sandra Petrovic
Last updated: Sept 17, 2024
1 min read

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13 - Invalid Amount
This error may occur when attempting to issue a refund back to a card
eg.

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Resolution: Contact Tyro, there is an unmatched card setting not activated on the terminal.

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- NEED CONFIG
This error may occur when setting up a new terminal for the first time.
eg.

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Resolution: Contact Windcave to configure terminal. It is possible there is a keypad error.

- USER ERROR
There is an error when processing a sale on the Windcave Terminal
eg.

Resolution: Details need to be entered on each iPad/Device. Try entering the login credentials in the iPad again, unticking the integration button, save, re-tick the integration setting and save.