Importing Joor Indent Orders
- Sandra Petrovic
Once your orders are in an approved status in Joor you can import the orders.
Steps to walk you through:
Go into Sales > Click Imported Orders for Approval
Click Get Joor Orders at the top, to get approved orders from joor
3. Once done click Download Complete
You will notice your order appearing in imported orders tab. Please note that orders under this tab is in DRAFT status. Tick the orders and click Approve orders button at the top right.
This is how it appears once the order has been approved then order will be removed from the imported orders tab.
Go back to the sales search. Search by line or order number to locate the order.
Your order should be set to ACTIVE.
Now your ready to dispatch or create your PO for the imported orders.
Issues Importing
Customer hasn’t Imported Correctly
If you notice the JOOR integration has imported against the wrong customer below are the steps you can take.
1. Go into JOOR and click RETAILERS and click MANAGE CONNECTIONS
Search the customer
Click on SHIPPING ADDRESSES
There will be a code down there. Make sure this is the same. If they aren’t the same please update both platforms.
Once the above is done, you will need to locate the order in ORDERS and click re-export.
Tick the order and click ACTIONS on the footer and select SET TO RE-EXPORT
When you do this it will create a FAILED STATUS, don’t worry this is normal as this is a JOOR response.
6. Go back into the system and click GET JOOR ORDERS at the top of the screen.
It would have imported the order correctly with the correct customer.
Error Importing
If there are issues importing we will note that in the comments section (see green box below).
Normally this is related to the barcode not being the same in Joor and Indigo8.
Make sure you put a barcode in Joor if it’s missing.
In Joor, locate that style and have a look at the UPC section. The warning message above should give you an indication of what style it is.
Go to PRODUCTS > Click MANAGE STYLES
Go to the UPC section and have a look at the barcodes. If they are not the same please make sure that they are.You can RIGHT CLICK the barcode in the system and then click COPY the barcode and paste it in Joor.
Once the above is done, you will need to locate the order in ORDERS and click re-export.
Tick the order and click ACTIONS on the footer and select SET TO RE-EXPORT
When you do this it will create a FAILED STATUS, don’t worry this is normal as this is a JOOR response.
4. Go back into the system and click GET JOOR ORDERS at the top of the screen.
It would have imported the order correctly for you with a comment here saying UPDATED.