Returns where a customer cannot provide a Receipt

Owned by Leon Lu
Last updated: Nov 06, 2020 by Sandra Petrovic
1 min read

This article will guide you through how to process a return when the customer is unable to produce a receipt.

Step-by-step guide

A return or exchange can occur without a receipt if your store policy permits it.  This policy can be modified in the POS settings.

  1. In the main screen click on Returns and enter pin



  2. You will be taken to the screen shown below. Click on the red button No Receipt Available



  3. Review the Exchange and Refund Policy



  4. Based on the date of a sale your store policy may not allow exchanges or refunds.  The time period can be set in the POS settings.  If a refund or exchange is allowed then there will be a tick next to the item in the grey bars.  If the customer's request meets store policy, then click "Continue Return"
     
  5. Add items to the return as if you were making a sale
     
  6. Select the quantity that will be returned by clicking on the appropriate red boxes.  If an exchange is occurring, click on the grey boxes to add quantities of that style.



  7. Once the styles to be returned or exchanged have been selected, click on the Close button in the bottom left

Finalising the Return

  1. Click on "Refund to Customer" in the bottom right
     
  2. Click on the appropriate buttons relevant to your situation and store policy.



  3. Clicking on Refund will allow a cash or credit refund to be provided to the customer.


  4. Clicking on Store Credit will generate a store voucher for the customer to use at a later date.