Frequently Asked Questions (FAQ) about XERO

Owned by Sandra Petrovic
Last updated: Nov 09, 2023
5 min read

  • Why does “Invoice number is not of valid status for modification” appear when generating an invoice?

This may occur if:

a. The invoice in the Xero has payment already

b. The invoice in Xero has been VOIDED

c. The invoice is already APPROVED and the invoice trying to export is DRAFT

 

 

 

  • Why am I encountering the error “Account code or ID must be specified”?

     

SOLUTION: Go to the Export Invoices tab and select the Trading Entity of the invoice you are trying to export from the Acct Code Settings

Then, make sure that all the necessary fields have an assigned account codes. (ie: For CREDITS - make sure that the Credit field have an assigned value)

  • Why am I encountering the error “Account Code'[[DONTUPDATE]]' is not a valid code for this document”?

SOLUTION: On the Export Invoices tab, click on the customer on the invoice.

On the Customer Information screen, navigate to the Financial tab and to the Customer Specific Accounts.

On the Customer Specific Accounts, amend those field with [[dontupdate]] with the necessary code or just leave it blank.

Click on Save and try re-exporting the invoice to XERO.

 

  • Why am I encountering the error “The contact with the specified contact details has been archived”?

SOLUTION:

To fix this, please right click the contact in the invoice and select the “Clear Xero ID”. This should export the invoice successfully.

 

 

  • Why am I encountering “ The Contact must contain at least 1 of the following elements to identify the contact: Name, ContactID, ContactNumber” ?

 

SOLUTION 1: To fix this, please right click the contact in the invoice and select the “Clear Xero ID”. This should export the invoice successfully.



SOLUTION 2:
The issue is the contact ID is not the same as per XERO for the given customer.

Right click EDIT XERO ID on the customer



Go into XERO and find that customer and then copy the long ID as per below.



Zoomed in:


Then go back into the system and paste that ID in and hit enter once done

Then try to export the invoice again and it should work.

 

  • Why am I encountering the error message saying “The TaxType cod EXEMPTOUTPUT does not exist”?

 

This GST ON INCOME must match the system as per XERO for that trading entity.

  • Why am I encountering the error message saying “The account token has not been authorized or has been revoked by the..”

 

That message says that your connection to XERO has been lost and you need to re-connect.

To do that click the XERO Setting button at the top of the EXPORT invoices screen and then press the big red DISCONNECT button then the Connect button.

 

  • Why am I encountering the error message saying “Encountered issue related to Missing Tax Types”

 

SOLUTION:

Please check your XERO Setting page, as these need to be filled in.

Make sure to select the correct Trading Entity.

 

  • Why am I encountering the error message saying “The access token has not been authorised or has been revoked by the user, they need to re-login to xero to refresh token”

     

    This can happen from time to time and we need to update the XERO connection.

    To fix this please go into your XERO settings at the top and click Disconnect from XERO.


Once disconnected, please enter the tax types drop downs as they appear here (red box bottom right). Please make sure this is entered correctly.

Please repeat this for each trading entity on the left hand side.

Click SAVE once done.