...
You can also view all your ACTIVE ReturnGO Loop RA’s using advanced search
eg.
...
How to process your Returns in Indigo8
There are 3 different ways to process the Return in Indigo8, please refer to the relevant method for your system.
1. Processing on the RA Screen
- Process the return to close it in In the Loop admin., process the return
- Open In Indigo8, open the ‘Credit Note' Tab on the RA
...
Click 'Generate Credit Note'
eg.
...
The credit note value will be used and the used value on the credit header will match. Upon generation, the inventory will also be returned to restocked in the Indigo8 Warehouse inventory in I8.
Note: We don’t leave open credits for the web returns as Loop will refund the customer or create the Shopify Gift Voucher.
eg.
...
2. Pick and Pack App:
- Process the return to close it in the Loop admin.
- You can search your returns in the Ipad screen by the Loop RMA number or the original Shopify order number. Then follow these steps to process the return and return , restock the inventory and assign the bin locations.
3. 3PL integration:
Please check with Indigo8 to see if you 3PL Integration supports returns
When the return is created in Indigo8 we will send the RA files to your 3PL once a day
Your 3PL will process the return on their end and pass us back a file to confirm the RA is complete.
At this point the return will be closed in I8 and the returned qty restocked to the I8 warehouse inventory.
Your warehouse will need to provide you with a list of the returns that were processed that day, then you can close the returns in the Loop Admin. Indigo8 can also include the closed returns on your automated email for your reference.
eg.
...