Loop Return Integration
Indigo8 will insert your new OPEN Loop RA’s into your system
You can search for your Loop RA in Indigo8 by the Loop RMA #
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Change the search option to ‘Return’ and enter the Loop RMA
You can also search via the original Shopify Order #
Change the search option to ‘Cust PO’ and enter the Shopify order number. You will get the Return AND the original web order in your results.
You can also view all your ACTIVE Loop RA’s using advanced search
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Your RA will look like this in Indigo8
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Please note that Loop doesn’t pass us these additional comments. If you have additional comments turned on and would like to report on the comments, you’ll need to get that information from Loop admin.
How to process your Returns in Indigo8
There are 3 different ways to process the Return in Indigo8, please refer to the relevant method for your system.
1. Processing on the RA Screen
- In the Loop admin, process the return
- In Indigo8, open the ‘Credit Note' Tab on the RA
Enter the return qty in the ‘To Credit’ field or select ‘Auto Fill with RA QTY’
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Click 'Generate Credit Note'
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The credit note value and the used value on the credit header will match. Upon generation, the inventory will also be restocked in the Indigo8 Warehouse.
Note: We don’t leave open credits for the web returns as Loop will refund the customer or create the Shopify Gift Voucher.
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2. Pick and Pack App:
- Process the return to close it in the Loop admin.
- You can search your returns in the Ipad screen by the Loop RMA number or the original Shopify order number. Then follow these steps to process the return, restock the inventory and assign the bin locations.
3. 3PL integration:
Please check with Indigo8 to see if you 3PL Integration supports returns
When the return is created in Indigo8 we will send the RA files to your 3PL once a day
Your 3PL will process the return on their end and pass us back a file to confirm the RA is complete.
At this point the return will be closed in I8 and the returned qty restocked to the I8 warehouse inventory.
Your warehouse will need to provide you with a list of the returns that were processed that day, then you can close the returns in the Loop Admin. Indigo8 can also include the closed returns on your automated email for your reference.
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FREQUENTLY ASKED QUESTIONS
Q. What happens if the customer selects an exchange resolution on their order?
A. When the return is processed in Loop they will create a new order in Shopify with the prefix ‘EXC-’.
This order is inserted into Indigo8 like your regular Shopify Orders
Q. Why am I following a 2-step process to close the return in Loop and then in Indigo8?
A. Loop only has 3 Return Status options Open, Cancelled and Closed. Indigo8 will not update the returns to Closed as that will refund the customer and these transactions must be actioned by the user. Other returns apps like ReturnGo allow us to update the status to ‘Shipment Received’ but this in not available with Loop.
Q. If I edit a return in Loop admin will Indigo8 update the I8 RA automatically?
A. No, the Indigo8 return will need to be edited as well.
Q. How often does Indigo8 insert the new returns?
A. Indigo8 will run a cron 4 times a day (every 6 hours) to check for new Loop returns and insert them into your system.
Q. Can Indigo8 store the tracking number for the labels I provide my customers via Loop?
A. Yes, we can insert the tracking numbers for the labels that are automatically issued via Loop. Bulk Pick and Pack users can scan the tracking number to the find the RA in the iPad. Please let your Indigo8 Account Manager know if you want to insert the tracking numbers.
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