Blank or Missing Items on Web Orders - Shopify

Owned by Sandra Petrovic
Last updated: Jul 07, 2023
4 min read

Problem

A web order in Glass does not have product/is missing product

Solution

Ensure the item is in your Website Updater and all ID’s are correct, then add the style to your order.

STEP 1: Search for the Style in Website Updater
STEP 2: Check the Product ID’s are correct
STEP 3: Check the Variant ID’s are correct
STEP 4: Add the style to your Glass order

INSTRUCTIONS BELOW

  1. Search for the Style in Website Updater
    Note: If the style is in Website Updater, please proceed to STEP: 2

If the style is not in Website Updater, you need to add it back in

  • Search the style in the Product Tab

  • Select the item and drag it into Website Updater , or select the item and press ‘GET ITEMS’

Once in the Website Updater, make sure your Style is assigned to your desired Menus/Collections

 

2. Check the Product ID’s are correct

  • Right click on the product and select ‘VIEW SHOPIFY PRODUCT ID’ in Glass

  • Match the ID to the style in Shopify Admin
    Note: If your Shopify Product in Glass and Shopify match, please proceed to STEP: 3

If your Product ID’s do not match, paste the ID from your Shopify admin into Glass

3. Check the Variant ID’s are correct

  • Right Click on your product in Glass and select ‘VIEW SHOPIFY VARIANT ID’
    Note: If your Shopify Variant ID’s Match and you have not identified any issues from STEP: 1 & 2, please contact us to investigate further.

    The ‘GROUPED VARIANT ID POPUP’ will open

    If the ‘VARIANT ID’ column is red, click ‘SYNC VARIANT’ to automatically match IDS - this will usually be the case if you have updated the product ID.

 

In the event of an error message after clicking ‘SYNC VARIANT’ you will need to manually check and update the IDs.

  • Click a variant in the Shopify Admin

For each size variant

  • The barcode from GLASS must be input into the SKU OR barcode field in the SHOPIFY admin

  • The variant ID from SHOPIFY must be entered into glass

4. Add the style to your Glass order

OPEN YOUR GLASS ORDER

1. Select item from the product tab
2. Drag your style into the order or click ‘GET ITEMS’
3. Enter the units/size
4. Generate the SO to make the order ACTIVE so it can be shipped

The final step is to make sure the UNIT PRICE, ORDER TOTAL and PAID amount match the Web Order.
If not, you will need to adjust the unit price manually.

 

If your style is both in Website Updater and the Product and Variant ID’s were correct please contact our help desk for further investigation