This section will detail the steps required to issue a refund. There are 2 steps involved in issue a refund, one is via Shopify and the other through Indigo8.
The Shopify process involves issuing the refund on the actual payments, while the Indigo8 process is stock control and account management.
Part 1 - Indigo8 to manage stock control and credit note payments
Part 2 - Refunding Shopify Payment
If you've shipped the items but your customer hasn't returned them yet, uncheck Restock items.
Please note, you wish to update the stock inventory you have the option to restock the 1 item automatically here. However, you do have the option to re-stock the item when issuing a credit note (which will need to be done for accounting purposes in Indigo8). When creating a credit note, you have the option to return the item to stock. Therefore you have the option of sending the stock back via Shopify or Indigo8. If you do decide to send the stock back via Indigo8, on the daily inventory sych of the stock from your Shopify website to Indigo8, it will detect any changes made to stock and flush that through to Shopify. |
If you don't want to send an email to your customer when you issue the refund, uncheck Send a notification email to the customer. This option is checked by default.
When you're done, click Refund to refund the customer's order. Shopify submit any refund to you make to your customer's bank immediately. They will then receive the funds from a refund in their account approx 5-10 business days after the original refund.