LOOP integration suggested returns flow
Returns Logged by customer
Returns is created in Loop returns
RA is created in Indigo8
2. Returns Parcel received
Credit or refund processing in Loop
Inventory processing via iPad Returns tab
ReturnGo integration suggested returns flow
Returns Logged by customer
Returns is created in ReturnsGo
RA is created in Indigo8
2. Returns Parcel received
Inventory processing via iPad Returns tab
o Once RA is processed in Returns tab, the Bin inventory will be updated and the RA in indigo8 will be processed and processed This step will update the status in ReturnsGo as “RECEIVED SHIPMENT”
Credit or refund processing in ReturnsGo processing all orders that is marked as “RECEIVED SHIPMENT”
Returns - RA receive function
To use this feature, you will need to enable the RA return scan mode in the Web Pick and Pack module Maintenance. And your Returns warehouse will need to be defaulted to your Main physical warehouse
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If the item is not returned, you are able to mark item as not received this will not insert the stock back when you are processing the RA.
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You are able to mark a bin as a Faulty bin by selecting the Bin type that has been tagged as NOT FOR PICKING and NOT FOR STOCK. This will be your holding Bin for all the damaged item that will not be returned to stock. Anything that is scanned to a ‘Not for stock” bin type will not be returned back to stock.
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