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Once the returns parcel has arrived to your warehouse and you are ready to process the return, you can follow these steps to add the item back to inventory and close your Glass RA.
1. Open the Credit Note Tab
2. Select Mark as Refunded
NOTE: ALL WEB ORDERS need to have this selected BEFORE generating the credit note. This ensures we close off the RA and don’t leave any open credits in the system for this Return. Even if you want to issue the customer a credit note rather than a refund, you will be generating the credit in Shopify admin so you still need to select Mark as Refunded.
3. Auto-fill all with RA QTY
4. Generate Credit note
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Your return is now fully processed, the item is returned to inventory and the credit note is closed.
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